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Ore-Ofe

Compassion black T-Shirt

Compassion black T-Shirt

Regular price ₹ 1,850.00
Regular price ₹ 1,999.00 Sale price ₹ 1,850.00
Sale Sold out
Tax included. Shipping calculated at checkout.
Size

Low stock

Return Policy

Ore Ofe Refunds and Cancellation Policy

Applicability of Policy: By making a purchase on www.ore-ofe.com, you agree to be bound by these terms without modification. Please review this policy frequently, as it is subject to changes without notice.

Return and Exchange Policy:

  • Return Window: Returns or refunds are accepted within 7 days of delivery.
  • Product Condition: Products must be returned in the same condition as they were shipped. If products are returned worn or in poor condition, the return query will not be processed.
  • Stock Availability: If an exchange in size cannot be fulfilled due to stock availability, we will exchange it for another product or issue a store credit usable at our stores or for your next online purchase.
  • Credit Note: For all returned orders, refunds will be issued in the form of a credit note once the product passes quality control. This will be sent to your registered email address.

Specific Conditions for Returns/Exchanges:

  • Eligibility: You may request an exchange or return if:
    • The product does not fit.
    • Both the product and shipping package are damaged.
    • The product is defective.
    • Parts of the product or accessory are missing.

Conditions for Acceptance:

  • The product has not been worn, cleaned, or tampered with by you.
  • All brand tags, original packaging materials, and accompanying accessories must be intact and not altered or damaged.
  • The product must be unaltered, unless it is a proven vendor defect.
  • The return must be initiated against the order under which it was purchased, and the product must match our records.
  • There must be no foul odors, perfumes, stains, dents, scratches, tears, or damage on the product.
  • Products bought as a set must be returned as the complete set.
  • Products returned should be in unused, undamaged, unwashed, and in a saleable condition.

Logistics for Return:

  • Returns are facilitated through our reverse-logistics partners. Upon receipt of your return request, our logistics partners may contact you to collect the products.
  • We reserve the right to reject the exchange/return request if the product does not satisfy the aforementioned conditions.

Cancellation Policy:

  • Prepaid Orders: All prepaid orders are final. We do not offer cancellations or refunds for these orders. Any refunds will be issued in the form of a store credit equivalent to the selling/MRP amount, which can be used within three months. Store credits are non-refundable and only redeemable at our offline and online stores. Shipping charges are non-refundable.
  • COD Orders: Cancellations are permitted only if the order has not been dispatched from our warehouse.

Customer Support: For any queries or concerns, please contact our support team:

  • Phone: 7499938441
  • Email: wecare@ore-ofe.com
  • We are available Monday-Saturday from 11:00 AM - 7:00 PM. All pending queries will be addressed within 24 hours.

By adhering to these guidelines, you help us maintain a high-quality service and ensure a fair shopping experience for all our customers.

 

 

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FAQ's

Product Information

Q: What materials are used in your products?

  • A: All our products are made primarily from high-quality, sustainably sourced cotton, ensuring comfort and durability.

Q: How should I care for my Ore Ofe apparel?

  • A: To maintain the quality of your purchase, we recommend washing in cold water, air drying, and ironing at low heat avoiding direct contact with prints. For detailed care instructions, please refer to the care label on each product.

Q: Are the sizes displayed in US or UK measurements?

  • A: All sizes are displayed in UK measurements. Please refer to our sizing chart to find your correct size.

Ordering

Q: How do I know if my order was successful?

  • A: You will receive an email confirmation shortly after placing your order. If you don’t receive this, please contact our customer service team.

Q: Can I change or cancel my order after it's been placed?

  • A: Orders can be changed or canceled within 24 hours of placement. Please email us directly with any changes or cancellation requests.

Q: Do you offer gift wrapping services?

  • A: We offer gift wrapping services upon request. Please contact our customer service for assistance with gift wrapping.

Shipping &  Returns

Q: What shipping options are available?

  • A: We offer standard shipping for all orders. Estimated delivery times are calculated at checkout based on your location.

Q: Do you offer international shipping?

  • A: Yes, we ship internationally. Shipping costs and times vary depending on the destination.

Q: What is your return policy?

  • A: We accept returns within 10 days of delivery for most products in new condition. For details on how to return an item, please visit our returns page.

Q: Can I exchange an item?

  • A: We do not offer exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order.

Payment Options

Q: What payment methods do you accept?

  • A: We accept all major credit cards, debit cards, and payments through PayPal.

Q: Is it safe to use my credit card on your website?

  • A: Yes, your security is our priority. Our website uses SSL encryption technology to protect your personal and payment information.

 Customer Support

Q: How can I contact customer service?

  • A: You can reach our customer service team via email at [wecare@ore-ofe.com] or by phone at 7204737779. Our team is available from 9 am to 5 pm, Monday through Friday.

Q: What should I do if I receive a damaged or incorrect item?

  • A: If you receive a damaged or incorrect item, please contact our customer service immediately to arrange for a return and replacement or refund.