Q: What materials are used in your products?

• A: All our products are made primarily from high-quality, sustainably sourced cotton, ensuring comfort and durability.

Q: How should I care for my Ore Ofe apparel?

• A: To maintain the quality of your purchase, we recommend washing in cold water, air drying, and ironing at low heat avoiding direct contact with prints. For detailed care instructions, please refer to the care label on each product.

Q: Are the sizes displayed in US or UK measurements?

• A: All sizes are displayed in UK measurements. Please refer to our sizing chart to find your correct size.

Q: How do I know if my order was successful?

• A: You will receive an email confirmation shortly after placing your order. If you don’t receive this, please contact our customer service team.

Q: Can I change or cancel my order after it's been placed?

• A: Orders can be changed or canceled within 24 hours of placement. Please email us directly with any changes or cancellation requests.

Q: Do you offer gift wrapping services?

• A: We offer gift wrapping services upon request. Please contact our customer service for assistance with gift wrapping.

Q: What shipping options are available?

• A: We offer standard shipping for all orders. Estimated delivery times are calculated at checkout based on your location.

Q: Do you offer international shipping?

• A: Yes, we ship internationally. Shipping costs and times vary depending on the destination.

Q: What is your return policy?

• A: We accept returns within 7 days at an additional cost of Rs149/- of delivery for most products in new condition. For details on how to return an item, please visit our returns page.

Q: Can I exchange an item?  
we offer exchanges & returns within 7 days at an additional cost of Rs149/-
from the date of delivery. Once your exchange/return query has been accepted by
our team, a notification will be sent to your registered email and your order
will be picked up by our logistics partner within 24-48 hours.

Q: What payment methods do you accept?

• A: We accept all major credit cards, debit cards, and payments through PayPal.

Q: Is it safe to use my credit card on your website?

• A: Yes, your security is our priority. Our website uses SSL encryption technology to protect your personal and payment information.

Q: How can I contact customer service?

• A: You can reach our customer service team via email at wecare.oreofe@gmail.com. Our team is available from 11 am to 6 pm, Monday through Friday.

Q: What should I do if I receive a damaged or incorrect item?

• A: If you receive a damaged or incorrect item, please contact our customer service immediately to arrange for a return and replacement or refund.